felix
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Understanding CSAT: How to Measure and Improve Customer Satisfaction Customer Satisfaction Score (CSAT) is a key metric for evaluating customer support effectiveness and overall user experience. This article covers how to measure CSAT accurately and implement strategies to improve it. What is CSAT? CSAT measures how satisfied customers are with a product, service, or specific interaction. It is typically gathered through surveys where customers rate their experience on a scale (e.g., 1-5 or 1-10). The CSAT formula is: CSAT (%) = (Number of satisfied responses / Total responses) × 100 Ratings are often grouped into categories such as satisfied, neutral,…
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ISG is proud to provide Cosmoshield with 24/7 support to help protect cryptocurrency users from losing money to scammers. About Cosmoshield Cosmoshield is a cryptocurrency recovery service dedicated to protecting users within the crypto ecosystem. Founded in 2021, they have successfully recovered over $2.7 million for over 500 clients, covering over 30 different assets across various blockchain ecosystems. Learn more about Cosmoshield at https://cosmoshield.org
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The web3 world is a very dynamic and fast-moving place. The ability to send funds around the globe in seconds and the speed of DeFi applications is a key difference from the traditional financial world. As a result, customer service has to adapt and respond to changing needs. That is why at ISG we offer 24/7 support, 365 days a year. Why do I need 24/7 support? Multinational Userbase At first glance, 24/7 support may seem excessive, especially in the early stages of a project. However, it is important to note that in web3 this user base comes from all…
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We’re thrilled to announce that OSL is now rebranding to ISG, which stands for Interchain Support Group. This change highlights our dedication to expanding support services across multiple blockchain ecosystems, allowing us to assist a broader range of users. Currently, we continue to offer comprehensive support for Osmosis on our website, support.osmosis.zone, and through the Osmosis Discord and Telegram communities. Additionally, ISG now provides first-response support for Cosmoshield, a wallet recovery service dedicated to helping users recover funds lost to scams. Rest assured, our support for Osmosis remains unchanged and will continue as usual. As we expand under the ISG…